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PRIVACY POLICY

1. Who We Are

Resonate Marketing is a marketing consultancy based in Melbourne, Australia, helping small businesses grow through strategic, patient-centred marketing.

2. What Personal Information do we Collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Contact phone number

  • Business name

  • IP address and browsing behaviour (via analytics cookies)

  • Any personal data you submit via enquiry or subscription forms

If you are one of our clients, we may also collect limited health-related information on your behalf strictly for email marketing purposes, subject to your compliance with relevant consent and privacy laws.

3. How We Collect Your Data

We collect personal information when you:

  • Submit an enquiry form

  • Subscribe to our newsletter or updates

  • Use our website, which uses cookies and tracking technologies

  • Interact with our marketing platforms (e.g. email open/click behaviour)

4. Use of Your Information

We collect and use your personal information to:

  • Respond to your enquiries or feedback

  • Deliver marketing and consultancy services

  • Improve the performance and usability of our website

  • Send newsletters or updates (if you have opted in)

  • Meet legal, ethical, and professional obligations

5. Use of Cookies

We use cookies and similar tracking technologies to:

  • Understand how visitors use our website

  • Improve user experience

  • Analyse marketing campaign effectiveness

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You may disable cookies through your browser settings, but some website functionality may be affected.

6. Third-Party Services

We may share your personal information with trusted third-party providers for operational purposes, including:

  • Website analytics

  • Website platform

  • Email marketing platforms

These providers are subject to their own privacy and data protection policies.

7. How We Store and Protect Your Information

Your personal data is stored securely using encrypted and password-protected systems, including cloud-based services. Access is restricted to authorised personnel only.

8. Disclosure of Health-Related Data

If you are a client of Resonate Marketing and we process health-related information for your marketing purposes, it is your responsibility to ensure:

  • Informed consent has been obtained from your patients

  • All communications comply with the relevant privacy, health, and spam laws

We do not collect, store, or process patient data directly via our website.

9. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us at hello@resonatemarketing.com.au.

10. Data Retention

We retain personal information only for as long as it is needed for the purposes outlined above, unless a longer retention period is required by law.

11. Disclosure Required by Law

We may disclose your personal information if required by law, subpoena, or court order.

12. International Data Transfers

Some of our third-party providers may store or process data overseas. We take reasonable steps to ensure your data is handled securely and in compliance with the APPs.

13. AI-Enhanced Content

Some content or images on our website may be generated or enhanced using AI tools. These are used purely for illustrative or branding purposes.

14. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and will reflect the most recent revision date.

15. Contact Us

For any privacy-related queries, please contact:


Resonate Marketing
hello@resonatemarketing.com.au
Melbourne, Australia

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